Privacy Policy

Otvori LLC ("Holding Company"), acting through its operating brand Formio.biz ("Company," "we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website formio.biz and use our services (collectively, the "Services"). Formio.biz is a trade name of Otvori LLC; all data protection obligations herein are those of Otvori LLC.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our Services. This Privacy Policy is incorporated into and subject to our Terms of Service.

1. INFORMATION WE COLLECT

1.1 Personal Information You Provide

When you register, purchase, or otherwise use our Services, we collect personally identifiable information ("Personal Information") that you voluntarily provide, including:

• Full name and contact details (email address, phone number, mailing address)
• Government-issued identification information required for U.S. company formation (e.g., passport, national ID)
• Business information (company name, desired state of formation, business type)
• Payment information (processed securely through third-party payment processors - we do not store full card details)
• Communications you send us via email, chat, or support tickets
• Any other information you choose to provide when using the Services

Please note: if you choose not to provide certain Personal Information, we may be unable to provide certain parts of our Services.

1.2 Information Collected Automatically

When you access or use our Services, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Device type, operating system, and browser type
• Pages visited, links clicked, and time spent on pages
• Referring website address
• Access dates and times
• Other diagnostic and usage data

We collect this information using technologies such as cookies, web beacons, pixel tags, server logs, and similar tracking technologies.

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can instruct your browser to refuse all cookies; however, some parts of our Services may not function properly if you do so. We may also use third-party services such as Google Analytics that use their own cookies.

1.4 Information from Third Parties

We may receive information about you from third parties, such as government agencies (in the context of company formation filings), banking partners, and registered agent providers, where such sharing is necessary to provide the Services.

2. HOW WE USE YOUR INFORMATION

2.1 To Provide and Manage the Services

• Process and fulfill your company formation order
• Apply for your EIN with the IRS on your behalf
• Coordinate with registered agents, state agencies, and third-party providers
• Deliver formation documents and related materials to you
• Provide access to instructional video content and guides

2.2 To Communicate With You

• Send order confirmations, status updates, and important notices
• Respond to your inquiries and support requests
• Send security alerts and administrative messages
• Send marketing and promotional communications (where you have consented; you may opt out at any time)

2.3 To Improve and Protect Our Services

• Analyze usage trends and monitor performance
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Comply with legal and regulatory obligations

2.4 Legal Bases for Processing (EEA/UK Users)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, our legal bases for processing are: contractual necessity; legal obligation; legitimate interests (e.g., fraud prevention, service improvement); and consent where explicitly given, which you may withdraw at any time.

3. COMMUNICATION PREFERENCES - SMS, CALLS & TCPA NOTICE

3.1 Types of Communications

If you provide your mobile phone number and opt in, we may contact you via SMS or voice call for the following purposes:

• Order status updates and formation progress notifications
• Account security alerts (e.g., one-time passcodes)
• Customer support follow-up calls or messages
• Promotional offers and service announcements (only where you have given separate explicit consent)

3.2 How to Opt In

You may opt in to SMS communications by: (a) checking the relevant consent checkbox on our website at the time of purchase or account registration; (b) texting START to our designated shortcode or long code as shown on our website; or (c) providing written consent to our support team.

3.3 How to Opt Out

You may opt out of SMS communications at any time by:

• Replying STOP to any SMS message you receive from us - you will receive one final confirmation message and then no further SMS messages
• Replying HELP for assistance or contact information
• Contacting us at support@formio.biz with "SMS Opt-Out" in the subject line

Please allow up to 10 business days to process your opt-out request. Opting out of promotional SMS does not affect transactional or service-related communications that are required for your active order.

3.4 Message Frequency and Costs

Message frequency varies depending on your order status and account activity. Standard message and data rates may apply depending on your mobile carrier plan. Otvori LLC is not responsible for any charges incurred from your mobile carrier in connection with SMS communications.

3.5 Email Marketing Opt-Out

You may opt out of marketing emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at support@formio.biz. You will continue to receive transactional and service-related emails related to your active order.

4. HOW WE SHARE YOUR INFORMATION

We do not sell your Personal Information. We may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We share information with trusted third-party vendors, including: registered agent companies in U.S. states; IRS filing intermediaries; payment processors; cloud storage and IT infrastructure providers; customer support and communications platforms; and analytics providers. These providers are authorized to use your Personal Information only as necessary to provide services to us.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal process, including court orders, subpoenas, or government regulatory requests.

4.3 Protection of Rights

We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding illegal activity, suspected fraud, threats to personal safety, or violations of our Terms of Service.

4.4 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change.

4.5 Aggregated or De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, analytics, or other purposes.

5. DATA RETENTION

We retain your Personal Information for as long as necessary to: provide the Services to you; comply with our legal, tax, accounting, and regulatory obligations (generally up to 7 years after completion of services); resolve disputes and enforce our agreements; and maintain legitimate business records.

6. DATA SECURITY

We implement industry-standard technical and organizational security measures including: SSL/TLS encryption for data in transit; encrypted storage of sensitive data; access controls and role-based permissions; regular security assessments; and data breach response procedures.

Despite our efforts, no method of transmission over the Internet is 100% secure. Please notify us immediately at support@formio.biz if you suspect any unauthorized access to your account.

7. INTERNATIONAL DATA TRANSFERS

We are based in the United States. If you are accessing our Services from outside the U.S., your information may be transferred to, stored, and processed in the United States. If you are located in the EEA, UK, or Switzerland, we rely on appropriate legal mechanisms for international data transfers, including Standard Contractual Clauses (SCCs) approved by the European Commission, where applicable.

8. YOUR RIGHTS AND CHOICES

8.1 Access and Portability

You have the right to request a copy of the Personal Information we hold about you in a structured, commonly used format.

8.2 Correction

You have the right to request that we correct any inaccurate or incomplete Personal Information.

8.3 Deletion

You may request that we delete your Personal Information unless we are required to retain it by law. Note that deleting certain information may limit our ability to provide the Services.

8.4 Objection and Restriction

You may object to our processing of your Personal Information or request that we restrict processing in certain circumstances.

8.5 Withdrawal of Consent

Where our processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

8.6 California Residents (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what Personal Information we collect, the right to delete it, and the right to opt out of its sale. We do not sell Personal Information.

8.7 EEA/UK Residents (GDPR)

If you are located in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority.

To exercise any of your rights, please contact us at support@formio.biz.

9. CHILDREN'S PRIVACY

Our Services are not directed to individuals under the age of 18. We do not knowingly collect Personal Information from children under 18. If we become aware that we have collected such information, we will take prompt steps to delete it.

10. THIRD-PARTY LINKS AND SERVICES

Our Services may contain links to third-party websites or applications. We are not responsible for the privacy practices of those third parties. This Privacy Policy applies only to information collected by our Services.

11. DO NOT TRACK SIGNALS

We do not currently respond to "Do Not Track" (DNT) signals from web browsers, as there is no industry-standard approach. We will continue to monitor developments in this area.

12. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated policy.

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